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応対

おうたい

dealing with people, attending to (a customer, a caller), reception

By Nihongo PathUpdated

Examples

  1. あの店は応対がとても丁寧だ。

    あのみせはおうたいがとてもていねいだ。

    The service at that shop is very courteous.

  2. 新人はまず電話の応対を覚える。

    しんじんはまずでんわのおうたいをおぼえる。

    New employees first learn how to handle phone calls.

  3. 迅速かつ的確な応対、ありがとうございました。

    じんそくかつてきかくなおうたい、ありがとうございました。

    Thank you for such a quick and accurate response.

Common patterns

電話の応対
handling telephone calls
客に応対する
to attend to a customer
応対がいい
to have good manners with people

Memory tip

応対 is face-to-face or phone dealing with a person, so it lives in customer-service and office training. Do not mix it with 対応, which is broader: responding to a situation or problem (事故に対応する).

Kanji in this word

Quick check

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What does 応対 mean?